Interpretation and Translation
Free language assistance services are available. You can request interpreting or translation services, information in your language or another format, or auxiliary aids and services. Call L.A. Care at 1-888-839-9909 (TTY 711), 24 hours a day, 7 days a week, including holidays. This call is free.
You have the right to no-cost interpreting services, as well as American Sign Language. You can get these services 24 hours a day, seven days a week.
It is better to use a professional interpreter at your medical appointment. You should not use friends, family, or children to interpret for you.
How to Access Interpreting Services
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Call Member Services at 1-888-839-9909 (TTY 711). Member Services is available 24 hours a day, 7 days a week, including holidays.
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For in person interpreting services, let us know:
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Who: Is the appointment for you, or for your child?
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What: What kind of doctor are you seeing? Do you want a male or female interpreter?
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When: What time is your appointment? When do you want the interpreter to be there?
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Where: Where is your appointment? What is the address? Is there a specific building?
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Why: What is this appointment for? Follow up? Consultation? Medical Visit?